5 October 2026
Do you know where your system lives? Many established businesses run on a web system someone built for them years ago. It takes the orders, makes the quotes, keeps the stock and the customer accounts. It works every day, so nobody asks questions about it. Then a question comes up. A form breaks on phones, or the owner wants a report the system never had. And it turns out nobody in the company knows where the source code is, whose account the hosting is on, or who last deployed a change. The developer who built it moved on, and the agency that took over stopped answering. The business depends on the system more than on any single employee, and nobody can change it. This is a common situation, and it is not a reason to throw the system away. We start by walking through the working system together with the owner, using the access the owner already has. From what the system does today we write down how it works and what the business needs it to do next. Only after that comes the decision: keep it and extend it, or rebuild it in stages. The documentation stays with the owner, so the business is never again tied to one person's memory. We have been building custom systems since 2005. Taking over a system someone else built is a normal part of that work. We are putting together a short self-check for owners on exactly these questions. Until it is ready, if you are not sure who controls your system today or where all the access is kept, write to us at info@abz.agency and we will help you find out.